Case Management Supervisor

Job Title: Case Management Supervisor

Job Type: FT Time Salaried; exempt

Direct Supervisor:

Job Purpose Summary:

The Case Management Supervisor supervises the activities of and provides consultation and direction to the case managers. Case Managers provide services to individuals attending treatment at Victory Bay for mental health and/or a substance use disorder. The Supervisor has responsibility for the operation of the case management unit and ensures that the unit conforms to standards, regulations and policies that govern case management services. Work includes assigning cases, reviewing case activities, determining training and developmental needs, training employees, reviewing job performances, and initiating corrective action when necessary.

Contact with individuals, their families, representatives of private and public agencies, representatives of professional and community groups, as well as supervision of case managers, are of major significance to the work.

Job Responsibilities:

• Plans, assigns, and reviews the activities of a group of case managers performing casework functions

• Recommends changes in practices and procedures to increase operating efficiency and expedite workflow; confers with superiors on policies, rules, and regulations related to case management functions; recommends establishing or modifying current methods and policies.

• Screens cases initially to determine level of risk to individual, and services required; reviews cases for socio-economic, medical, educational, employment and/or other information; assigns cases and meets with case managers to discuss status of cases, problems encountered, basis for actions, and alternative solutions; reviews and discusses progress, reviews workers' reports; provides supportive liaison services and assistance when required; reviews recommendations for case closings and transfers; evaluates workers' performance.

• Trains case managers on appropriate laws, policies, regulations and procedures; evaluates case manager development, performance and problem areas to determine training needs; takes corrective action where necessary.

• Communicates with other public and private agencies and institutions to exchange information and develop resources; prepares correspondence; answers inquiries relating to services and clients.

Job Requirements:

• Supervisory methods and techniques and strong leadership skills

• Administrative principles, policies and procedures governing social services as applied to case management

• The functions and resources of public and private social welfare and related agencies providing services to individuals living with addiction

• Current social, economic, environmental and health problems affecting the clients

• Social and environmental factors which result in the need for placement or institutionalization of individuals

• The principles and practices of administrative organization and management and its applications in resolving a variety of operational and administrative problems

• Proficiency in English

Ability to:

• Plan, organize and coordinate the activities of a group of case managers

• Apply addiction science concepts and principles in the supervision of a group of case managers

• Evaluate case management processes and make recommendations to improve effectiveness of operations

• Exercise judgment and discretion in applying and interpreting policies and procedures consistent with the overall policy and objectives of programs

• Interpret and explain program function, goals, and objectives

• Establish and maintain effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates, and the general public

• Present ideas effectively, both orally and in writing

• Prepare and analyze reports pertaining to the case management program

Experience:

• Three years of direct case management experience; previous supervisor experience preferred.

• Knowledge and understanding of addiction and Harm Reduction strategies

Education Requirement:

Bachelors in social work or related Human Services field. Master’s Degree preferred.

Key Performance Indicators Include:

• Coordination & Management of 3rd Party Requests
• Chart Auditing conducted quarterly to ensure efficiency of following clinical notation standards. Chart Audit score meets minimum of 3.3 requirement for both CMTL & team.
• Tracking & Auditing of CM Department through scorecard & note audits
• Ongoing Training with Case Management department to ensure effective documentation

Job Duties:

• Individual and Group Supervision of case managers
• General Case Management functions supporting client needs.
• Triage, communicate and delegate most pertinent case management needs.
• Development & implementation of Case Management Processes
• Track trends in Case Management Department via Weekly Scorecard
• Conduct weekly audits of Case Management Notes
• Coordinate and execute training of new case management staff
• Develop and execute monthly training for case management department
• Coordinate, facilitate, track, and monitor Third Party records requests.
• Coordinate ancillary service execution and coverage.
• Participate in Weekly Treatment Team Meetings.
• Maintain communication with families, patients, and staff.

Core Functions:

• Direct Clinical Services
• 3rd Party Management
• Supervision & Oversight
• Training
• LMA

Proper Knowledge and Skills:

• Proper English and grammar, usage and spelling
• Software application related to the field
• General offices principles and practices
• Basic computer knowledge including email etiquette
• Professional phone and customer service demeanor

Physical requirements:

• Must be able to lift 20-50 lbs.
• Occasional to frequent walking, sitting, standing, driving
• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases
• Hot/cold temperatures
• Environmental conditions may vary

Required licenses or certifications:

• Current CPR Certification
• Narcan Certified
• Clinical License

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.